Privacy Policy
Zanonz Limited Privacy Policy
Last updated: December 2019
Zanonz Ltd ("Zanonz" or "we" or "us") cares about online privacy and wants you to know how we collect, use and share and protect information about you and the choices you have regarding our use of your information. If you have any questions concerning this Privacy Policy, please email us at privacy@zanonz.com. We may change or add to this Privacy Policy from time-to-time, so we encourage you to review it periodically.
This “Privacy Policy” is incorporated into and subject to Terms and Conditions that apply to use of Zanonz Services. By using the Services, you consent to Terms and Conditions, our Guidelines and Privacy Policy, including our use and disclosure of your Personally Identifiable Information “PII”, whether or not you register with the Site.
This Privacy Policy describes how Zanonz processes personal information in running our business. Zanonz is available from our “Websites", including the CMS and mobile applications ("Mobile Apps"). Website visitors and Mobile App users are referred to as users ("Users") of Zanonz's Services ("Services"). Please read our Service Terms and Conditions.
1. What Types Of Information Does Zanonz Collect?
User Provided Information. We obtain certain information when you provide it to us: for example, if you setup your account profile, sign in using your Google login, or contact us, you may provide your name, telephone number, email address, bank details. Some of that PII can be used by Zanonz to identify or contact you directly. We use the PII in the file we maintain about you, and other information we obtain from your activities on the Services to: deliver the products and services that you have requested, manage your account and provide you with customer support, communicate with you about products or services that may be of interest to you, and to monitor compliance with the rules governing the Services. We don't sell your personally identifiable information to third parties.
Legal basis: We need this information to process your registration, order, payment or any other service you request from us (performance of a contract), to facilitate your use of the Websites or Mobile Apps and support Zanonz's business model (balance of interests).
Information from Use of our Services. Zanonz also gathers information from Users of our Services and may include: the Internet Protocol (IP) address, unique device identifiers, anonymous IDs for advertising, operating system, mobile network information, browser type, existing applications, browsing activity and non-precise device location information (e.g., country, city or region), as well as crash logs to improve our service. We discard the User’s IP Address at soon as practical, while still being able to offer our Services.
When you download Content or purchase products information about your usage and purchases is collected. We analyse this to understand how Services are being used and to help tailor content. By recognizing patterns and trends in usage, Zanonz is able to improve Users' experiences, both in terms of content and ease of use. We also may share non-personally identifying information with third parties, including but not limited to advisors, advertisers, analytics providers, and investors, for the purpose of conducting business and improving the service.
Legal basis: We use and share this information to provide you offers and recommendations and to tailor and enhance your experience on the Websites or in the Mobile Apps when expressly agreed by you (consent) as well as to maintain the security on the Websites and in the Mobile Apps and also improve the Services on an aggregate basis (balance of interests).
Zanonz Login. When you login directly through Zanonz we can access the information you provided during your account profile setup.
Legal basis: We need this information to process your registration, order, payment or any other service you request from us (performance of a contract).
User Generated Content. We offer our Users the opportunity to upload images and audio. Whenever you voluntarily disclose personally identifiable information on publicly viewable web pages or applications, that information will be publicly available and can be collected and used by others and reproduced on websites or services over which we have no control.
Legal basis: We need this information to provide you with the services you request from us (performance of a contract).
Device Information. When you access the Services, we may obtain information about the type of device you are using. We may use this information to notify you about what type of features and products from Zanonz may be available to you on your device.
Legal basis: We use this information to enhance your mobile use of the Website and Mobile Apps (balancing of interests).
Cookies: Zanonz uses a number of cookies to collect personally identifiable information and non-personally identifiable information for many purposes. Please note that by using the Services you are consenting to the use of cookies.
Legal basis: We use this information to enhance your use of the Services (balancing of interests).
Email: Users who no longer wish to receive promotional messages may opt out of receiving these. All notification emails and newsletters also include the instructions for opting-out of those communications in the future. Note that Users who have opted-out of promotional messages or updates may still receive email messages from Zanonz where necessary to provide a service you have requested or where necessary to inform you of critical information relating to use of the Services. For any queries concerning opting out, please email privacy@zanonz.com
Contacting Zanonz. When you contact us via the Websites or the Mobile Apps, we process personal identifiable information like name, email address, organization, phone number, country, information about your request and any other information that you provide to us. We only use your information to answer your request.
Legal basis: We need this information to answer your questions regarding your use of the services, order, payment (performance of a contract) or any other question (balance of interests, Art. 6(1)f GDPR).
2. Disclosures of Information
Except as otherwise described in this Privacy Policy, we will not disclose PII to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a summons, search warrant or other legal process received by Zanonz, whether or not a response is required by applicable law; (2) to enforce the Terms and Conditions or to protect our rights; or (3) to protect the safety of members of the public and users of the Services. Zanonz reserves the right to transfer PII to a successor in interest that acquires rights to that information as a result of the sale of Zanonz or substantially all of its assets to that successor in interest. Zanonz does not sell or rent your contact information to other marketers. To help us provide superior service, your PII may be shared internally within Zanonz. There are also times when Zanonz makes certain PII available to companies that Zanonz has a strategic relationship with or that perform work for Zanonz, such as our contractors, vendors, and service providers, in order to provide products and services to you on our behalf. For example, these companies may help us process information, deliver products to Users, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also legally or contractually obligated to protect your PII in accordance with Zanonz’s policies, and to process your PII only to the extent needed to provide these services to us. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Site.
Legal basis: We disclose this information to enable you to use services (performance of a contract), to protect our Websites and Mobile Apps (balance of interests) and to comply with legal obligations or carry out tasks in the public interest.
Location of Service Providers. Some recipients of your information may be located in countries outside of the EEA that do not offer the same level of protection with respect to personal identifiable information as required in the EEA and where there is no adequacy decision by the European Commission.
3. Access and Changes to Personally Identifiable Information
You may be entitled to access personally identifiable information held about you, subject to certain exemptions in accordance with the applicable data protection law. You may exercise the right at any time by emailing privacy@zanonz.com with your request or writing to us at the address in the Terms and Conditions.
Certain elements of your PII can be modified by logging into your Zanonz account, if any, at the CMS.
4. Security
We use reasonable electronic, personnel, and physical measures to protect information from loss, theft, alteration, or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third party circumvention of any privacy settings or security measures.
5. Children
This Services are oriented toward a general audience and intended for adults only. We do not knowingly collect PII from those under the age of thirteen (13). If you believe that we have inadvertently collected PII from a person under thirteen (13), please contact us so that we can investigate and take any necessary remedial measures.
6. Privacy Policy Changes
From time to time Zanonz may make changes to this Privacy Policy. The most recent version of the Privacy Policy will be posted on our Site. If we make a significant or material change in the way we use your PII, we will post a more prominent notice (including, for certain services, email notification of privacy policy changes where possible) in advance of any such change for thirty (30) days where feasible. A User is bound by any minor changes to the Privacy Policy when she or he uses the Services after those changes have been posted.
Where language on the Websites or Mobile Apps contradicts that found in this Privacy Policy, this Privacy Policy shall prevail.
7. United Kingdom
The information collected by Zanonz is hosted in the United Kingdom of America and is subject to English law. If you are accessing our Services from other jurisdictions, please be advised that you are transferring your personal information to us in the United Kingdom where data protection and privacy laws may be less stringent than the laws of your country. BY USING OUR WEBSITES AND/OR MOBILE APPS, YOU CONSENT TO THE TRANSFER AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
8. For EU Users: YOUR STATUTORY RIGHTS
You are entitled at any time to request information about your personal identifiable information that we store, and request us to rectify, erase or restrict the processing of your personal identifiable information. You also have the right to data portability.
You have also the right to object to the processing of your personal identifiable information if the processing of your personal identifiable information is based on the balance of interests. An objection to data processing only has future effect and may require that the contractual relationship between us be terminated – because we cannot fulfil our obligations to you without processing your personal identifiable information.
You may also at any time withdraw any consent given, with future effect.
Further, you may submit a complaint to the responsible data protection supervisory authority if you believe that we cannot sufficiently help you.
If you disagree with our processing of personal identifiable information you can lodge a complaint with the data protection authorities.
9. Contact
If you have any questions regarding our Privacy Policy, please email privacy@zanonz.com
10. Disputes
Any disputes regarding this Privacy Policy are subject to our Terms and Conditions.